Customer Testimonials
Kody Latham was an outstanding sales person to work with at Roberson motors in Salem, Oregon. He listen to my criteria for choosing the right truck. Although this was a used vehicle, I felt very taken care of by the staff.
Kody sold me our Ram pickup and I called him when I was interested in a Wrangler.
Cameron was great to work with. Communication was great and the quoted price was what I paid, no up charging or trying to sell me stuff I don't need. Techs were fast and did a great job
Shawn was an amazing advisor in the service department of Roberson Jeep. Oh my goodness if I already the had the money, I would buy a 2024 limited edition 392 Wrangler Rubicon they have one there. But I don’t … so I dream and I keep dreaming on but this dealership is amazing kind people. Shawn was amazing. He’s part of the express lane. He’s just drive up. Get your oil change rotate your tires and there’s it done in no time and in and out and half an hour. it’s like Jiffy Lube at the dealership amazing ...
Excellent Service Dept..!! I am a long-time customer of Roberson Chrysler Jeep Ram in Salem, OR. I have purchased 6-New Jeeps from Roberson Jeep. On my most recent visit to Roberson Service Department, with Tim Byerley, there was an issue with my 2022 Jeep Compass plastic side cover for my drivers-seat controls, non-warranty. I didn't know whether I caused the issue, or if it was faulty item. Tim Byerly talked with his manager and told me the problem would be fixed at no charge to me. It was fixed to perfection, as usual, and I was back on the road ...
Both April and Maggie were super efficient and friendly. The process of buying a vehicle is usually stressful but they made it easy. So glad we went there. Thank you!
Johny C. provided excellent customer service. Professional and friendly.
I purchased my new Jeep from Roberson's last weekend and had an excellent experience. The sales consultant Kody, was highly knowledgeable, friendly, and quick to get me on the road with my newly purchased vehicle. I highly recommend this dealership!
Scott Cole, sales consultant provided me a wonderful buying experience from start to finish, and even followed up after to check-in and see how I was doing. He has restored my trust in sales people, as I have been deceived many times in the past. Scott didn't make me feel like I was just another sale, and try to close the deal and push me out the door. He provided me all the knowledge he could even down to the smallest details, so I felt comfortable that I was making the right purchase for myself. He took the time ...
Quality and a good price. Oil changes are fast and priced well.
Shoutout to Cameron and the rest of the Roberson Service department! They are professional, qualified and a pleasure to deal with. I hear complaints about car “stealerships” constantly on Jeep forums. After nearly 2 years of repairs and service to my 2012 Jeep Wrangler I can assure you that this dealership does not fall into that category! It is a comfort to know that no matter what repair or service arises I can rest assured that my vehicle will be well taken care of. Thanks again to you folks at Roberson! I look forward to our future automotive dealings!
Jack was extremely helpful, upfront, and easy to work with! I purchased my car from another state, and he helped me feel comfortable coming there to buy it.
Great service department. I worked with Tim and he was very responsive to my needs. I'd recommend Roberson for automotive needs.
Awesome, professional, accurate information, and was well informed by Timothy Byerley. Everyone was knowledgeable and courteous. Thank you
My adviser Tim was very nice and helpful! He worked with me to get a discount on an expensive repair 🙂 Thank you!
April sold me a new Willys Jeep. She made it very easy and quick.I got it for the price I asked for. Would go to her again. Very different from a dealer and salesperson I tried first.
Great service, found the issue and fixed it. I have not had any problems since.
This review is for Loring. My issue may not have been fixed by the service team, but they left me today with no doubt that they did everything they knew how to, to try. Loring resolved my upset kindly and caringly. Thank you guys for trying. Thank you, Loring, for doing the right thing.
I had a great experience at Roberson Jeep recently. I called to make an appointment and they were able to accommodate me the next day. The service was fast, did exactly what I needed, and kept me apprised of my status throughout. Thank you Roberson Service Department.
Worked with Loring, very friendly and very helpful. They were all very friendly and I would be glad to meet with them again when I need my Vehicle worked on.
Took my jeep in for a service appointment and Cameron was super nice and great about making sure I got it back same-day (needed it for work!), even staying a little past closing so I could pick it up. Will be going back here whenever I need work done in the future.
My service advisor, Tim Byerley, was very kind and helpful, although the mechanics couldn't get my jeep to duplicate the problems I've been having. As soon as it does, I'll be back.
Everyone was very friendly and helpful. I will definitely use them for all my future service needs.
My service advisor (Tim)was professional , dealt with me efficiently during my jeep drop off , and communicated timely what my jeep needed and when it wi be done. Thanks for getting my jeep running again.
From the scheduler Diana, who helped me change my schedule to help me for running late and Shawn Leech, who got me in and out in amazing time.
Awesome experience !! Scott and his colleague April made the whole experience amazing
Great experience, and excellent customer service. Service Advisor Johny was outstanding and very professional. Highly recommend Roberson service.
The warranty repair problem was a difficult one but Loring and the techs kept after it until solved. We buy a new car every three years and Roberson will be the first dealership visited after this experience.
I was very happy with the service I received at Robersons in Salem! Bryan was the service person who checked my car in! Always pleased with the friendly people and quality service I receive! Timely also!
I worked with Bryan at the service desk. Prompt and incredible attention. Brought in my car for an oil change and multipoint inspection. Will definitely return for future service appointments.
Scott Cole was very helpful and made my experience purchasing my Jeep great.
Kody is by far the best and most attentive and trustworthy car guy I’ve ever dealt with! I’m a 3 time repeat customer and will continue to only work with Kody and Roberson for all of my future car deals AND refer all of my friends and family!
Hayden and Matt are amazing. They made our purchase very easy.
Pleasant experience while I was visiting from Missouri. Staff was courteous and service was fast. Can't recall the name of the service rep but he was on duty 10:00 on 8/7/24.
Posting on behalf of Becki- “Brian in the service department provided me with excellent service even when there was a small problem, he was able to fix it. I will continue to get my car serviced here!”
I had a great experience at Roberson Chrysler. I had a new key fob made. They were quick. The cost was much, much less than I was expecting. The waiting area was very comfortable. And Nathan could not have treated me any better. Thank you!
Loving my new Jeep Wrangler. Thanks April at Roberson Motors, you helped me find my dream car and helped me make the best purchase of my life. April, Scott, Maggie and the whole staff at Roberson. Motors offer best in class service and they can help you too with your next car purchase!
Our salesman, Scott, was the greatest. We kept changing our minds on what vehicle we wanted. Scott's patience, knowledge and LOW pressure made it easier to make the right choice for us. The day I went to purchase our Jeep Cherokee, Scott was on vacation. He went out of his way to leave us in the very competent hands of his trusted co-worker, April. She walked me through the final stages of our purchase, making it seem exciting and effortless. A big thanks to both Scott and April for making the often dreaded task into a pleasurable transaction.
I took my jeep to get oil change and I think his name is Loring not sure but he is the guy in charge! He is super helpful, and I am still having a problem with one of my USB ports in my gladiator and he had ideas of what the problem could be. Anyway they are very nice and know their stuff!
Nikki was the best salesperson for me. She was diligent in finding the right deal for me. She made sure I knew what was going on everyday, friendly and thorough
Jerry Christiansen was very professional and courteous servicing my truck with Roberson Motors. Will definitely use them in the future.
Service was prompt and wait not long. Tim was a great advisor and had a great conversation with April as well.
Johny was great explaining what needed to be repaired, setting my appointment and then providing me with a ride home on ‘repair day’. I appreciated Nathan’s help in providing me a ride when my Jeep was ready for pick up and checking me out.
Fast and courteous service Thanks Katie Stark for your understanding our late arrival.
I went to Roberson for an oil change. I was greeted by friendly, efficient employees. Johnny was my Service Advisor and gave me a text number to contact him if I had any questions during the process. Everything went smoothly and I was out and on my way in no time. Very easy, stress-free experience.
I recently took my 2018 Jeep Cherokee in for an oil change. I dealt with service advisors Tim and Nathan. Both went above and beyond, plus the cost was below anywhere else I checked. Thank you!
Parking, car movement is very tight. Otherwise a great experience. Fast service with expected pricing. Friendly staff that was accommodating. I would take appropriately branded vehicles here again.
What a recovery!!! I have a 2018 Ram Eco Diesel. I had 3 recalls and 1 was a high pressure fuel pump. I had made an appointment 3 months in advance and when I took the day off of work and took my truck there I was told that they did not have the part. I was scheduled in again for 2 months out. Last weekend I was headed out on a camping and my truck started to lose fuel pressure and started surging really bad. I called today and told them what was going on and the service manager Dana said they could “work ...
Everything from scheduling to pickup was smooth and professionally handled. My service advisor, Nathan, was communicative and helpful. The entire service staff was friendly and accommodating, even arranging for a ride home when I had to leave my truck for a couple days for repairs. I’ll absolutely be visiting again for future service needs, and if the service staff is any indication of the quality of the sales team, I’d gladly use Roberson for our next vehicle purchase as well!
I have always experienced excellent customer and vehicle service from Roberson Chrysler Doge Jeep Ram. They are skilled, helpful, and available to meet my needs. The service technician that just helped me was Johnny and he did a great job keeping me informed, recommending appropriate repairs, and communicating my information to the diesel repair technician. Every staff member I have worked with provided outstanding customer service. After working and leading a business in the customer service sector for 35 years, I can say that Roberson Chrysler Doge Jeep Ram is exemplary in their industry! Thank You!
That Brother Scott Cole? Went above and beyond. I am not a good smoke blower. But this guy, is a very honorable guy with Roberson's!
Stellar service! We drove over 3 hours to make a purchase. Car deal went smooth as silk ! Thank you so much Nathan!!
Sad to hear that the body shop closed, but had a great experience with Loring when I got into an accident. Loring explained the whole process & made it way less stressful. I was worried about the color matching but am glad to see that it was an exact match & you can’t even tell where the accident happened. Thank you, Loring! I’ve been to their service department a few times, where John always provides an excellent customer service experience. Thank you Roberson for always taking really good care of me & my needs.
Hayden was a rockstar. He was not a salesman at all. He was very educated on the Gladiator that I wanted to purchase and was just there to assist me with the goal. After I took it home with zero hassle, I had a few questions, and he answered promptly without hesitation. Super awesome guy to deal with!
Extremely efficient and helpful this morning.
Huge selection of vehicles & excellent customer service. As a cleaner myself, I was fascinated by how clean this dealership is. Restroom, floor and even windows were clean. It’s rare for businesses to give janitors recognition, but I’m sure Robersons janitorial team is working above and beyond to keep such a clean facility with how busy they get. Will be back when I’m ready to purchase! Thanks again, April!
I had recall issues with my Ram truck. I was treated like royalty. If you have issues talk to the supervisor before leaving a bad review. I had issues and the supervisor took care of me. Sometimes you loose faith in customer service but than that one person makes it all good again because he understands the wants and needs of customers. Thanks.
Johnny in the service department was absolutely phenomenal! He’s knowledgeable, extremely helpful and very professional! I also worked with Winger in the parts department, he was extremely helpful, and knowledgeable. I am retired military and I’ve dealt with dealerships all over the USA and this was my best experience. I am very thankful for their professionalism and knowledge to get me back on the road. Brian the service manager also jumped in to assist. I highly recommend this dealership! Thank you again gentleman, you’re the best!
Great service and parts department.
Loring, you rock! Thank you for your kindness, friendliness, and generosity!
Way better than whithnell. We purchased a 22 ram 3500 at whithnell which turned out to be a pile of J. Roberson has always provided top quality service to stand behind our purchase and theirs. Highly recommended!
We did not buy a vehicle at Roberson, but we did have the pleasure of working with Matt Aguilar. He was very knowledgeable and very relaxed. He is not your typical car salesman and seems to come from an honest hard working background. We really appreciated him helping us and showing us different vehicles. Definitely a nice change from the typical car salesman.
I got excellent service. My auxiliary battery went out, and they replaced it the same day. I am in a wheelchair and my lift van is a lifeline and is my only way of getting around. THANKS to Robertson Motors Staff!
I visited the parts department and the employees were very helpful.
Great experience from our salesperson April bringing us the jeep grand Cherokee we were looking at to trade in along with a trailer to financing.
Nathan was very knowledgeable and low pressure. He went the extra mile to make sure we were taken care of. Nathan stayed after hours to make sure that our needs were met and made our experience stress free. I would Highly recommend Nathan for your next car purchase. He is a true professional.
Friendly sales person
The whole team at Roberson is incredible! Scott was great at detailing everything about the vehicle I got and even worked with manager Josh to get me a great deal!! James and Molly in finance were super easy to work with and explained all documents in detail. I highly recommend working with this talented team of people that care!
Very helpful in trading in my 2022 jeep Wrangler for a more helpful truck Dodge ram 1500 thanks
I came into the dealer with a lot of negative equity in my truck. Although we could not come up with the deal I wanted, both Josh and Trenton, spent a lot of time speaking with me reviewing options such as leasing and various purchase options. I appreciated the education and thought that they really made an investment of their time to help me.
Good service and staff. Called and texted to make sure my experience was great. Thanks
So much love for all your help!
Matt listened to what I can afford and he made it happen. Your so awesome
I have want to thank the team at Roberson again . I recently purchased my 2019 Chevrolet Trax Premier from them ( 08/28/23 . This is my second purchased from Roberson . In September 2020 I purchased my 2014 Mini Cooper Countryman from Roberson . I want to give a big thanks to Scott Cole who worked with me on both my purchases (!Sales Representative). Scott Cole is a true professional. Thank you ! Martin R
Kody was my salesman and made the whole experience easy and straight forward without any surprises. 10/10 would recommend. I walked out within 2 hours owning the vehicle I wanted and am very happy now 3 months later.
Bought a ram 3500 from this dealer through Hayden in July 2023. Hayden was great to work with. I did most of the deal through phone and email. Got to a mutually agreeable price point that was honored when I showed up. I was at the dealership about 1 hour in total to include the signing of the deal, the walkthrough of the vehicle systems, and meeting the owner. Appreciate the efficiency and transparency of their process. I always think the true measure of any business is how they handle non-standard situations. I experience a major system failure of the vehicle in August 2023. ...
I have bought three cars from Robertson. I keep going back because the service is amazing and my cars have been beautiful and awesome thank you Robertson Chrysler.
My husband and I didn't buy, but we were prepared to if the price was right. Nathan worked with us and made the experience positive and useful. No games, no misleading statements. Just let us want what we wanted instead of trying to persuade us into something we didn't really want.
Best car buying experience I have ever had!
Good people at Robersons! Courteous, friendly, and provides great service! James met us outside for our appointment and followed through to the end. Excellent experience!
Not sure of his name... but the guy running the parts department was awesome. Much appreciated and hard to find these days.
I went with Becky to pick up her paintbrushes out of her truck
What a great experience. Generally purchasing a vehicle at a typical dealership is an all day, miserable ordeal. Roberson is not typical, they are phenomenal. I am a return customer and would like to commend and recommend Scott Cole. We both knew what we wanted and expected and still he exceeded my expectations. In an out in just over 2 hours. Signed, sealed and drove home with a new Jeep Renegade to pair with my existing Jeep Compass. Thank you Scott and James in Finance! 10+ Rating from Tena and Marty Davidson
Haven't purchased here yet, but every time I have been in they were accomodating.
Great service.
Good customers services
Great service friendly staff I will be back
Amazing experience getting my new jeep wrangler today! I worked with Eron who answered all my question and has been working with me for a few weeks to find the perfect keep for me!! You have been a dream to work with! Thank you so much for everything!! Also thank you frank h. you are amazing ❤️❤️
Wonderful experience with them, Nathan is an excellent salesman and Joe there manager is amazing! Working with the two of them makes me want to come back and buy every vehicle with them. I had an issue previously posted here and Joe fixed it immediately!