Customer Testimonials
They were very helpful and went out of their way to help me free of charge! I found out that the mechanic I had previously used was trying to charge me for some expensive work I didn't need! Thanks Cameron!
Johny and the entire team were professional and took care of the oil change and software update appointment quickly. The time the service took to complete was less than the quoted time. Thanks!
We were stranded in Salem when our Jeep wouldn’t start. Thanks to Carey Kelsey and Loring Herman they got us in to diagnose the issue. Turned out both main and auxiliary batteries weren’t any good. Thanks to their great customer service we were on the road later that day. Thank you so much. Mel and Becky
April and Joe were easy to work with. Customer service was a priority!
Had a great experience at this dealership! Everyone was professional and transparent with our comparison, and eventual purchase of a new Ram truck. Our sales representative, Jack, was especially remarkable with his accurate review of the numbers, comparisons, and active rebate/sales offerings. Would highly recommend purchase from this dealership
It was a enjoyable experience buying my new vehicle from Roberson's. Kody Latham is personable and knowledgeable. He took extra time to help me with seat settings, the day after my purchase. I have been dealing with Roberson's for years and am never disappointed!
The staff is very friendly and helpful, with a genuine focus on customer service.
Matt was great, everyone I came in contact with was very friendly. I felt very comfortable buying my Jeep and would use Robersons again.
Tim in the service department was instrumental in helping us resolve an issue with a unit that was not fixed at another dealership
We recently bought a new 2024 Ram from Roberson the sales person we worked with was Scott Cole. He could not have been any more helpful. Was very knowledgeable and answered all of our questions. Extremely professional and helpful. I suggest giving him a raise we will be back and send people his way.
Had a great experience at Roberson. My salesperson April did a great job starting at our initial interaction on the phone providing details and sending me a video of a car I was interested in. Once at the dealership she provided me with great information on options. Between the sales team, the management, and business department I have no complaints. Everyone seemed upfront and honest during the process and I really felt taken care of.
Great service department experience any time I am there. Always feel well taken care of by the staff and well informed as to reason for maintence suggestions and concerns.
We drove 1.25 hours to the dealership to look at a specific vehicle after speaking to a salesman, Scott, on the phone to confirm it was still available. He had the vehicle warmed up and ready for a test drive. After the drive and further discussion, we moved forward with purchasing the vehicle. Never once did we feel pressured or like we were receiving a typical sales pitch. The vehicle we were looking at was a Ford (trade-in they received) and they were honest about not knowing much, helping us with what they did know. James and Scott both were super ...
My experience was great!
Great used vehicle and Kody Latham handled our sale wonderfully. Much thanks Daniel Smith
I had a wonderful experience with my service on my jeep gladiator. Making an appointment online was very smooth. I was greeted by Bob at the service desk upon my arrival into the building and paperwork, for my service was handled in a very quick manner. I was told approximately how long it would take, and the estimate was spot on. I was very pleased with my experience.
Inquired about a vehicle on the 23rd. Scheduled to look at it on the 24th. Assisted by both Katie and Amber. Received a text from Amber saying she couldn’t make it, but Scott Cole would assist me. Communication was great! Much appreciated! Met with Scott, drove my vehicle of choice and ended up driving it home within a couple hours. ALL personnel are very professional as well as personable. Never felt pressured or hurried. Really great atmosphere! Definitely would recommend them! Thank you EVERYONE!!!
Nice dealership, all around great service staff, everything was done exactly as explained and they were super fast with it. Even the used car guy from sales helped out! Strongly recommend this place for service and sales!
Great service and staff I have used them for many years.
Our Salesperson April Bowling is awesome. This is the 2nd Jeep she has sold us and this time we called and asked for her by name. She knows the Jeep products and features well and knows their inventory without running back and forth to check. Ask for her by name and you won't be disappointed.
Haydon was great to work with. My second truck from Roberson’s. Haydon provided great customer service. Gave me a great tour of my new truck.
The lobby was super busy when I went to drop of my Jeep for service, but Johny was very professional and helpful. He even called me a Lyft to get me to my rental car. Always top notch service!
Johny was great and my jeep was done faster and better then expected, plus i was pleased by the bill.
Mathew Aguilar,best buying experience ever.outstanding customer service start to finish,thank you so much
Excellent service! Ask for Johnny in Service!
Always friendly! Everything good!!
This is Larry Winger and Tim is very helpful and professional.Everyone works very hard.Great service.
Tim was great to work with. The oil change on my Scat Pack was done much quicker then expected. Tim also helped me out with making an appointment to get my hellcat looked at for a weird noise, super helpful, I couldn’t ask for better service.
After I bought Chevrolet través 2018 for 2 yrs ago and I went to Roberson for an oil change often and last Monday Everything went smoothly and Diane know that I’m deaf . Very easy, stress-free experience.☺️
We worked with Matt at Roberson Motors to purchase a new-to-us vehicle and take it back home to Canada. He went above and beyond to help us with the documentation we needed, and was overall so great to work with.
My service experience was very good and professional. Cameron was very helpful.
I would give the actual service five stars. Johny was the adviser I worked with and he was great! He answered my questions, kept me advised of what was going on with my van and the time line. The van seems to be working well now. The frustrating part was in getting the appointment. When I called for the appointment it was 4 to 5 weeks out. Driving around for that long with my fingers crossed that the van wouldn't stall in traffic was not fun!
Great experience working with Katie and Josh. Both were very customer focused. Josh was extremely helpful in getting me into a new 2025 Ram 1500 after my previous truck died. Katie was super friendly and great at explaining the various components of the new truck. She even helped getting all my items out of the old truck and into the new one. This is the 4th vehicle I've purchased from Roberson and I continue to be pleased with their customer service orientation. I highly recommend both Katie and Josh.
Just wanted to say thanks, to Bryan and Cameron at Roberson's for taking care of my truck.
Great service. My rep on this visit Shawn Leech was outstanding. I hope I get him next time.
First time there was and I'm very pleased with the service I received on my jeep. I will be. A returning client in the future when I need honest service and reliable information.
Kody Latham was an outstanding sales person to work with at Roberson motors in Salem, Oregon. He listen to my criteria for choosing the right truck. Although this was a used vehicle, I felt very taken care of by the staff.
Kody sold me our Ram pickup and I called him when I was interested in a Wrangler.
Cameron was great to work with. Communication was great and the quoted price was what I paid, no up charging or trying to sell me stuff I don't need. Techs were fast and did a great job
Shawn was an amazing advisor in the service department of Roberson Jeep. Oh my goodness if I already the had the money, I would buy a 2024 limited edition 392 Wrangler Rubicon they have one there. But I don’t … so I dream and I keep dreaming on but this dealership is amazing kind people. Shawn was amazing. He’s part of the express lane. He’s just drive up. Get your oil change rotate your tires and there’s it done in no time and in and out and half an hour. it’s like Jiffy Lube at the dealership amazing ...
Excellent Service Dept..!! I am a long-time customer of Roberson Chrysler Jeep Ram in Salem, OR. I have purchased 6-New Jeeps from Roberson Jeep. On my most recent visit to Roberson Service Department, with Tim Byerley, there was an issue with my 2022 Jeep Compass plastic side cover for my drivers-seat controls, non-warranty. I didn't know whether I caused the issue, or if it was faulty item. Tim Byerly talked with his manager and told me the problem would be fixed at no charge to me. It was fixed to perfection, as usual, and I was back on the road ...
Both April and Maggie were super efficient and friendly. The process of buying a vehicle is usually stressful but they made it easy. So glad we went there. Thank you!
Johny C. provided excellent customer service. Professional and friendly.
I purchased my new Jeep from Roberson's last weekend and had an excellent experience. The sales consultant Kody, was highly knowledgeable, friendly, and quick to get me on the road with my newly purchased vehicle. I highly recommend this dealership!
Scott Cole, sales consultant provided me a wonderful buying experience from start to finish, and even followed up after to check-in and see how I was doing. He has restored my trust in sales people, as I have been deceived many times in the past. Scott didn't make me feel like I was just another sale, and try to close the deal and push me out the door. He provided me all the knowledge he could even down to the smallest details, so I felt comfortable that I was making the right purchase for myself. He took the time ...
Quality and a good price. Oil changes are fast and priced well.
Shoutout to Cameron and the rest of the Roberson Service department! They are professional, qualified and a pleasure to deal with. I hear complaints about car “stealerships” constantly on Jeep forums. After nearly 2 years of repairs and service to my 2012 Jeep Wrangler I can assure you that this dealership does not fall into that category! It is a comfort to know that no matter what repair or service arises I can rest assured that my vehicle will be well taken care of. Thanks again to you folks at Roberson! I look forward to our future automotive dealings!
Jack was extremely helpful, upfront, and easy to work with! I purchased my car from another state, and he helped me feel comfortable coming there to buy it.
Great service department. I worked with Tim and he was very responsive to my needs. I'd recommend Roberson for automotive needs.
Awesome, professional, accurate information, and was well informed by Timothy Byerley. Everyone was knowledgeable and courteous. Thank you
My adviser Tim was very nice and helpful! He worked with me to get a discount on an expensive repair 🙂 Thank you!
April sold me a new Willys Jeep. She made it very easy and quick.I got it for the price I asked for. Would go to her again. Very different from a dealer and salesperson I tried first.
Great service, found the issue and fixed it. I have not had any problems since.
This review is for Loring. My issue may not have been fixed by the service team, but they left me today with no doubt that they did everything they knew how to, to try. Loring resolved my upset kindly and caringly. Thank you guys for trying. Thank you, Loring, for doing the right thing.
I recently took my Jeep Wrangler to get a replacement radio. The technician, Cameron, noticed there was a recall on my clutch and asked if I would like to include that service. He told me it could take up to 2 days to do both. Instead, I got it back within 5 hours. Amazing! I am completely satisfied with the service I get at Roberson Jeep. Thank you so much.
Worked with Loring, very friendly and very helpful. They were all very friendly and I would be glad to meet with them again when I need my Vehicle worked on.
Took my jeep in for a service appointment and Cameron was super nice and great about making sure I got it back same-day (needed it for work!), even staying a little past closing so I could pick it up. Will be going back here whenever I need work done in the future.
My service advisor, Tim Byerley, was very kind and helpful, although the mechanics couldn't get my jeep to duplicate the problems I've been having. As soon as it does, I'll be back.
Everyone was very friendly and helpful. I will definitely use them for all my future service needs.
My service advisor (Tim)was professional , dealt with me efficiently during my jeep drop off , and communicated timely what my jeep needed and when it wi be done. Thanks for getting my jeep running again.
From the scheduler Diana, who helped me change my schedule to help me for running late and Shawn Leech, who got me in and out in amazing time.
Awesome experience !! Scott and his colleague April made the whole experience amazing
Great experience, and excellent customer service. Service Advisor Johny was outstanding and very professional. Highly recommend Roberson service.
The warranty repair problem was a difficult one but Loring and the techs kept after it until solved. We buy a new car every three years and Roberson will be the first dealership visited after this experience.
I was very happy with the service I received at Robersons in Salem! Bryan was the service person who checked my car in! Always pleased with the friendly people and quality service I receive! Timely also!
I worked with Bryan at the service desk. Prompt and incredible attention. Brought in my car for an oil change and multipoint inspection. Will definitely return for future service appointments.
Scott Cole was very helpful and made my experience purchasing my Jeep great.
Kody is by far the best and most attentive and trustworthy car guy I’ve ever dealt with! I’m a 3 time repeat customer and will continue to only work with Kody and Roberson for all of my future car deals AND refer all of my friends and family!
Hayden and Matt are amazing. They made our purchase very easy.
Pleasant experience while I was visiting from Missouri. Staff was courteous and service was fast. Can't recall the name of the service rep but he was on duty 10:00 on 8/7/24.
Posting on behalf of Becki- “Brian in the service department provided me with excellent service even when there was a small problem, he was able to fix it. I will continue to get my car serviced here!”
I had a great experience at Roberson Chrysler. I had a new key fob made. They were quick. The cost was much, much less than I was expecting. The waiting area was very comfortable. And Nathan could not have treated me any better. Thank you!
Loving my new Jeep Wrangler. Thanks April at Roberson Motors, you helped me find my dream car and helped me make the best purchase of my life. April, Scott, Maggie and the whole staff at Roberson. Motors offer best in class service and they can help you too with your next car purchase!
Our salesman, Scott, was the greatest. We kept changing our minds on what vehicle we wanted. Scott's patience, knowledge and LOW pressure made it easier to make the right choice for us. The day I went to purchase our Jeep Cherokee, Scott was on vacation. He went out of his way to leave us in the very competent hands of his trusted co-worker, April. She walked me through the final stages of our purchase, making it seem exciting and effortless. A big thanks to both Scott and April for making the often dreaded task into a pleasurable transaction.
I took my jeep to get oil change and I think his name is Loring not sure but he is the guy in charge! He is super helpful, and I am still having a problem with one of my USB ports in my gladiator and he had ideas of what the problem could be. Anyway they are very nice and know their stuff!
Nikki was the best salesperson for me. She was diligent in finding the right deal for me. She made sure I knew what was going on everyday, friendly and thorough
Jerry Christiansen was very professional and courteous servicing my truck with Roberson Motors. Will definitely use them in the future.
Service was prompt and wait not long. Tim was a great advisor and had a great conversation with April as well.
Johny was great explaining what needed to be repaired, setting my appointment and then providing me with a ride home on ‘repair day’. I appreciated Nathan’s help in providing me a ride when my Jeep was ready for pick up and checking me out.
Fast and courteous service Thanks Katie Stark for your understanding our late arrival.
I went to Roberson for an oil change. I was greeted by friendly, efficient employees. Johnny was my Service Advisor and gave me a text number to contact him if I had any questions during the process. Everything went smoothly and I was out and on my way in no time. Very easy, stress-free experience.
I recently took my 2018 Jeep Cherokee in for an oil change. I dealt with service advisors Tim and Nathan. Both went above and beyond, plus the cost was below anywhere else I checked. Thank you!
Parking, car movement is very tight. Otherwise a great experience. Fast service with expected pricing. Friendly staff that was accommodating. I would take appropriately branded vehicles here again.
What a recovery!!! I have a 2018 Ram Eco Diesel. I had 3 recalls and 1 was a high pressure fuel pump. I had made an appointment 3 months in advance and when I took the day off of work and took my truck there I was told that they did not have the part. I was scheduled in again for 2 months out. Last weekend I was headed out on a camping and my truck started to lose fuel pressure and started surging really bad. I called today and told them what was going on and the service manager Dana said they could “work ...
Everything from scheduling to pickup was smooth and professionally handled. My service advisor, Nathan, was communicative and helpful. The entire service staff was friendly and accommodating, even arranging for a ride home when I had to leave my truck for a couple days for repairs. I’ll absolutely be visiting again for future service needs, and if the service staff is any indication of the quality of the sales team, I’d gladly use Roberson for our next vehicle purchase as well!
I have always experienced excellent customer and vehicle service from Roberson Chrysler Doge Jeep Ram. They are skilled, helpful, and available to meet my needs. The service technician that just helped me was Johnny and he did a great job keeping me informed, recommending appropriate repairs, and communicating my information to the diesel repair technician. Every staff member I have worked with provided outstanding customer service. After working and leading a business in the customer service sector for 35 years, I can say that Roberson Chrysler Doge Jeep Ram is exemplary in their industry! Thank You!
That Brother Scott Cole? Went above and beyond. I am not a good smoke blower. But this guy, is a very honorable guy with Roberson's!
Stellar service! We drove over 3 hours to make a purchase. Car deal went smooth as silk ! Thank you so much Nathan!!
Sad to hear that the body shop closed, but had a great experience with Loring when I got into an accident. Loring explained the whole process & made it way less stressful. I was worried about the color matching but am glad to see that it was an exact match & you can’t even tell where the accident happened. Thank you, Loring! I’ve been to their service department a few times, where John always provides an excellent customer service experience. Thank you Roberson for always taking really good care of me & my needs.
Hayden was a rockstar. He was not a salesman at all. He was very educated on the Gladiator that I wanted to purchase and was just there to assist me with the goal. After I took it home with zero hassle, I had a few questions, and he answered promptly without hesitation. Super awesome guy to deal with!
Extremely efficient and helpful this morning.
Huge selection of vehicles & excellent customer service. As a cleaner myself, I was fascinated by how clean this dealership is. Restroom, floor and even windows were clean. It’s rare for businesses to give janitors recognition, but I’m sure Robersons janitorial team is working above and beyond to keep such a clean facility with how busy they get. Will be back when I’m ready to purchase! Thanks again, April!
I had recall issues with my Ram truck. I was treated like royalty. If you have issues talk to the supervisor before leaving a bad review. I had issues and the supervisor took care of me. Sometimes you loose faith in customer service but than that one person makes it all good again because he understands the wants and needs of customers. Thanks.